Discover Frequently Asked Questions from Our Support
Anyone at the delivery location can sign for a parcel, unless the delivery was made using our Airlock service (in which case, only the person nominated can sign).
Following an attempted delivery, where an item has been taken back to the Post Office, Business Hub or StartrackXpress depot, the recipient will need to show valid ID to collect their item.
This is where a driver tried to deliver your item but was unable to because either:
- no-one was home
- the front door was not easily accessible (e.g. gated property, pets, secure apartment block).
In this case, the driver leaves a ‘Sorry We Missed You’ card at your front door or in the recipient’s letterbox, with details on how you can collect your parcel. Alternatively, we’ll send you a collection notification by email, app or SMS.
Yes, you can. Simply enter your consignment number into our Track & Trace tool and you'll get a real-time update.
With Next Flight deliveries, you can also call your dedicated support team 24/7 on 13 16 93.
We do our best to meet our customers' requests. But it's not always possible to make your delivery within a specific time window, due to our delivery schedules and the high volume of deliveries our drivers are making.
There are exceptions to this – for example Next Flight and Premium.
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